Shipping Policy

Shipping Policy

1. Processing Time:

Orders are typically processed within 1-3 business days after payment confirmation. Customized or made-to-order items may require additional processing time.

2. Shipping Methods:

Depending on your location we offer a range of shipping options to cater to your needs. The available options will be presented during the checkout process.

3. Shipping Rates:

Shipping costs are calculated based on the destination, weight, and dimensions of the package. You can view the shipping cost before finalizing your order at the checkout.

4. Delivery Time:

Delivery times vary based on the shipping method chosen and the destination address. Estimated delivery times per region after a placed order can be found below:

Netherlands and Belgium: 3 to 7 working days
European Union: From 7 to 20 working days
All other countries: From 9 to 30 working days 

5. Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status and progress of your shipment.

6. International Shipping:

We offer international shipping to select destinations. Please note that customs duties, taxes, and fees may be applicable in your country, and these are the responsibility of the customer.

7. Address Accuracy:

It is essential to provide accurate and complete shipping information to ensure successful delivery. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Delayed or Lost Shipments:

While we strive to ensure timely deliveries, certain circumstances beyond our control, such as weather conditions or carrier issues, may cause delays. If your order is significantly delayed or lost in transit, please contact us, and we will assist you in resolving the issue.

9. Damaged Items:

If your order arrives damaged, please contact us within 30 days of receiving the package. We may require photographic evidence of the damage to initiate the claims process.

10. Order Changes and Cancellations:

Changes or cancellations to your order can only be accommodated before the order has been shipped. Please contact our customer service as soon as possible if you need to make changes.

11. Returns and Exchanges:

For information regarding returns, exchanges, and our refund policy, please refer to our Returns & Refunds policy page.

If you have any further questions about our shipping policy or require assistance with your order, please don't hesitate to reach out to our customer service team at info@newamsrecords.com.