Return Policy

Return Policy

If you're not completely satisfied with your purchase, our EU return policy ensures that you can make returns and exchanges with ease. Please take a moment to review our policy below:

1. Right of Withdrawal:

In accordance with the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason. This period is known as the "cooling-off period."

2. How to Exercise Your Right of Withdrawal:

To exercise your right of withdrawal, please notify us in writing (via email or letter) within the 14-day cooling-off period. You can use the withdrawal form provided on our website, but it's not mandatory.

3. Return Process:

Upon notifying us of your decision to withdraw, you must return the products to us within 14 days. The cost of returning the products is your responsibility, except in cases where the products are faulty or not as described.

4. Condition of Returned Items:

Returned items must be in their original condition and packaging, with all tags and labels attached. We reserve the right to reject returns that do not meet these conditions.

5. Refund Process:

Once we receive the returned products and verify their condition, we will process the refund within 14 days of receiving the returned items. We will refund the purchase price and the standard delivery costs you paid when placing the order. However, any additional delivery costs (e.g., expedited shipping) will not be refunded.

6. Exemptions:

The right of withdrawal does not apply to certain products, such as customized or personalized items, sealed goods that are not suitable for return due to health or hygiene reasons (if opened), and items that have been mixed inseparably with other goods.

7. Faulty or Defective Items:

If you receive a faulty or defective item, please contact us within a reasonable time frame from receiving the product. We will provide instructions for returning the item, and you will be eligible for a full refund, including the return shipping costs.

8. Customer Support:

If you have any questions about returns or need assistance with the process, please contact our customer service team at info@newamsrecords.com.

Please note that this policy is in accordance with EU law, and we are committed to upholding your consumer rights.